Last Updated: September 9, 2026

RedX Termite & Pest Control Company (“RedX,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit our website, request an estimate, schedule service, communicate with us or otherwise interact with our business.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. INFORMATION WE MAY COLLECT

Information You Provide

We may collect information you voluntarily provide, including:

• Name
• Property or service address
• Email address
• Telephone number
• Details about your property or pest concern
• Appointment and service information
• Messages, photographs or documents you send us
• Billing and transaction information
• Communication preferences
• Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• Internet Protocol address
• Browser and device type
• Operating system
• Pages viewed and links selected
• Referring website
• Date and time of visits
• General geographic location
• Cookie identifiers and similar technical information

We may use cookies and related technologies to operate the website, remember preferences, understand website usage and improve our services.

2. HOW WE USE INFORMATION

We may use personal information to:

• Respond to questions and service requests
• Schedule inspections and appointments
• Prepare estimates and treatment recommendations
• Provide and manage pest-control services
• Communicate about appointments, service instructions and follow-up
• Process authorized payments
• Maintain customer and service records
• Improve our website and customer experience
• Protect against fraud, misuse and security threats
• Comply with legal, licensing, safety and regulatory requirements
• Send promotional communications when permitted and requested

We will not use personal information for materially different purposes without providing appropriate notice when required.

3. HOW WE DISCLOSE INFORMATION

We may disclose information to:

Service Providers

We may use companies that help us operate our business, such as website hosts, scheduling providers, email services, payment processors, analytics providers and other technology vendors. These providers may access information only as necessary to perform services for us.

Professional Advisers

We may disclose information to attorneys, accountants, insurers or other advisers when reasonably necessary.

Legal and Safety Purposes

We may disclose information when required by law or when we reasonably believe disclosure is necessary to:

• Comply with legal process
• Respond to government or regulatory requests
• Protect the rights, safety or property of RedX, our customers or others
• Investigate suspected fraud, misuse or unlawful activity
• Enforce our agreements and policies

Business Transfers

Information may be transferred as part of a merger, acquisition, financing, reorganization or sale of business assets, subject to applicable law.

With Your Direction or Consent

We may disclose information for other purposes when you request or authorize us to do so.

4. SALE OR SHARING OF PERSONAL INFORMATION

RedX does not knowingly sell personal information in exchange for money.

Some website analytics, advertising or cookie technologies may be treated as “sharing” or “selling” under certain privacy laws, even when no money changes hands. If RedX uses technologies that trigger these requirements, eligible visitors will be provided with the legally required notice and opt-out method.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

5. COOKIES AND ANALYTICS

Cookies are small files stored on your browser or device. We may use:

• Essential cookies needed for website operation
• Preference cookies that remember visitor selections
• Analytics cookies that help us understand website activity
• Advertising cookies, if used, that help measure or personalize marketing

You can manage cookies through your browser settings and, when available, the website’s cookie-preference tool. Disabling certain cookies may affect website functionality.

6. TEXT MESSAGES, EMAILS AND TELEPHONE CALLS

When you provide your contact information, we may contact you about an inquiry, estimate, scheduled appointment, service instructions, billing or follow-up.

If you opt in to promotional messages, you may withdraw consent at any time. You may unsubscribe from marketing emails by using the unsubscribe link or contacting us. You may request that promotional text messages stop by replying STOP when that option is available.

Consent to receive promotional communications is not a condition of purchasing services. Message and data rates may apply.

7. PAYMENT INFORMATION

If online or electronic payments are offered, payment information may be processed by a third-party payment provider. RedX may receive transaction details but may not directly store complete payment-card information. Payment providers maintain their own privacy and security practices.

8.DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide requested services
• Maintain business and customer records
• Satisfy warranty or follow-up obligations
• Resolve disputes
• Prevent fraud and misuse
• Meet legal, tax, licensing and regulatory requirements

Retention periods vary depending on the type of information and the reason it was collected.

9. DATA SECURITY

We use reasonable administrative, technical and physical safeguards intended to protect personal information. However, no website, electronic communication or storage system can be guaranteed to be completely secure.

Please avoid submitting sensitive information through an unsecured website form unless specifically requested through an appropriate secure method.

10. CALIFORNIA PRIVACY RIGHTS

Depending on the law’s applicability and subject to legal exceptions, California residents may have the right to request:

• The categories and specific pieces of personal information collected
• The sources from which personal information was collected
• The purposes for collecting, using or disclosing personal information
• The categories of third parties receiving personal information
• Deletion of certain personal information
• Correction of inaccurate personal information
• Opt-out from the sale or sharing of personal information
• Limitation of certain uses of sensitive personal information
• Equal service and freedom from unlawful discrimination for exercising privacy rights

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law.

These rights apply only to the extent provided by applicable law.

11. GLOBAL PRIVACY CONTROL

Where legally required and technically applicable, we will process recognized browser-based Global Privacy Control signals as requests to opt out of the sale or sharing of personal information associated with that browser or device.

12. CHILDREN’S PRIVACY

Our website and services are intended for adults seeking pest-control services. We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and delete it where appropriate.

13. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites or include services such as maps, videos, scheduling tools or payment features. We do not control the privacy practices of third parties. Review their privacy policies before providing information.

14. DO NOT TRACK

Some browsers transmit “Do Not Track” signals. Because there is no universally accepted response standard, our website may not respond to all such signals. Where required, recognized Global Privacy Control signals will be handled as described above.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically. The revised version will be posted on this page with an updated “Last Updated” date. Material changes may be communicated through additional notice when required.

16. CONTACT US

Questions, concerns or privacy requests may be directed to:

RedX Termite & Pest Control Company
731 E. 110th Street
Los Angeles, CA 90059

Phone: (323) 360-1728
Email: info@redxpestcontrol.com